The Al Ghuwaifat–Al Faya link is strategically significant, strengthening cross-border connectivity between the UAE and Saudi Arabia and facilitating movement to and from key ports The post Etihad Rail operates passenger trial on Saudi-UAE route appeared first on Gulf Business.
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Positioned as a modern alternative to long-distance driving, the network has been designed to reflect how residents live and work today The post Etihad Rail passenger service: What’s on offer for UAE travellers appeared first on Gulf Business.
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An Amazon Web Services spokesperson told Reuters in an emailed response that the disruption was brief and attributed it to user error The post Amazon’s cloud was hit by two outages involving AI tools in December appeared first on Gulf Business.
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The facility will offer inspection, testing, calibration and recertification services, alongside maintenance, repair and overhaul (MRO) of tooling and GSE The post RH Aero opens 2,800 sqm aviation facility at Dubai South appeared first on Gulf Business.
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The initiative, developed in collaboration with several government entities, marks a new phase in digital integration and inter-agency cooperation The post One visit, one application: Dubai launches new unified medical screening system appeared first on Gulf Business.
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Dubai Health has announced the launch of the ‘Unified Health Screening’ initiative, which combines medical fitness More…
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97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance’s call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues
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United Arab Emirates, Dubai, 11 February 2026: The Dubai Health Authority (DHA) highlighted its AI-powered “Risk Radar” system for its Customer Service Centre at World Health Expo 2026, designed to strengthen service quality monitoring and enhance customer interaction. The system operates as an analytical platform that reviews incoming calls to the Authority’s Customer Service Centre from the moment they begin. It uses artificial intelligence to help assess interaction patterns and identify cases that may require timely follow-up. It analyses a range of factors, including call quality, sentiment, tone of voice, frequency of contac
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Dubai, UAE, 5 February 2026: Emirates has announced the expansion of its operations to Tokyo Narita with the introduction of a second daily service from 1 May, operated by the airline’s retrofitted Boeing 777-300ER. The additional flight, EK320, will depart Dubai at 22:30hrs and arrive in Tokyo Narita at 13:30hrs the following day. The return service, EK321, will depart Tokyo Narita at 21:30hrs and arrive in Dubai at 03:50hrs the following day. All times are local. The second daily flight will provide travellers with greater choice and enhanced opportunities for multi-destination itineraries, including the convenience of a stopover in D
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DUBAI, 5th February 2026: A new report by Accenture and the World Governments Summit (WGS) Organisation warned that despite the rapid adoption of AI by government service entities worldwide, most are using the technology to speed up outdated systems rather than redesign them, creating what experts call an “experience paradox.” The report estimates that unless governments shift toward more proactive, citizen-centered models, AI investments will fall short of improving public satisfaction. The report, “Getting to the Five-Star Review: How Governments Can Use AI to Build Trusted Service at Digital Speed,” introduces the Acc
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