The Ministry of Finance Call Centre Achieves Excellence in Customer Happiness and Digital Transformation - ministry finance

The Ministry of Finance Call Centre Achieves Excellence in Customer Happiness and Digital Transformation

97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance’s call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues

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Dubai Health Authority highlights AI-powered ‘Risk Radar' system at World Health Expo 2026 - dubai health

Dubai Health Authority highlights AI-powered ‘Risk Radar’ system at World Health Expo 2026

United Arab Emirates, Dubai, 11 February 2026: The Dubai Health Authority (DHA) highlighted its AI-powered “Risk Radar” system for its Customer Service Centre at World Health Expo 2026, designed to strengthen service quality monitoring and enhance customer interaction. The system operates as an analytical platform that reviews incoming calls to the Authority’s Customer Service Centre from the moment they begin. It uses artificial intelligence to help assess interaction patterns and identify cases that may require timely follow-up. It analyses a range of factors, including call quality, sentiment, tone of voice, frequency of contac

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Emirates introduces second service to Tokyo Narita - emirates introduces

Emirates introduces second service to Tokyo Narita

Dubai, UAE, 5 February 2026: Emirates has announced the expansion of its operations to Tokyo Narita with the introduction of a second daily service from 1 May, operated by the airline’s retrofitted Boeing 777-300ER. The additional flight, EK320, will depart Dubai at 22:30hrs and arrive in Tokyo Narita at 13:30hrs the following day. The return service, EK321, will depart Tokyo Narita at 21:30hrs and arrive in Dubai at 03:50hrs the following day. All times are local. The second daily flight will provide travellers with greater choice and enhanced opportunities for multi-destination itineraries, including the convenience of a stopover in D

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World Governments Summit, Accenture launch Experience Paradox - world governments

World Governments Summit, Accenture launch Experience Paradox

DUBAI, 5th February 2026: A new report by Accenture and the World Governments Summit (WGS) Organisation warned that despite the rapid adoption of AI by government service entities worldwide, most are using the technology to speed up outdated systems rather than redesign them, creating what experts call an “experience paradox.” The report estimates that unless governments shift toward more proactive, citizen-centered models, AI investments will fall short of improving public satisfaction. The report, “Getting to the Five-Star Review: How Governments Can Use AI to Build Trusted Service at Digital Speed,” introduces the Acc

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Air China launches direct Beijing Capital - Abu Dhabi service, strengthening air connectivity Between the UAE and China - ...

Air China launches direct Beijing Capital – Abu Dhabi service, strengthening air connectivity Between the UAE and China

New four-times-weekly service connects Beijing Capital International Airport (PEK) with Zayed International Airport (AUH), operated using Air China’s Boeing 787-9 Dreamliner Brings together one of the world’s largest airlines with EMEA’s fastest-growing airport in its size category, following a record year in which AUH welcomed 32.5 million passengers Anchors Abu Dhabi’s role as a strategic westbound gateway for Chinese airlines and expands access across both of Beijing’s primary international gateways (PEK and PKX) Abu Dhabi, UAE – 26 January 2026: Abu Dhabi Airports has welcomed the inaugural Air China flight to Zayed Inte

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Inside Nathan HR's People-First Philosophy: What a Human-Centred Outsourcing Approach Looks Like in Practice - inside nathan

Inside Nathan HR’s People-First Philosophy: What a Human-Centred Outsourcing Approach Looks Like in Practice

Byline: Jasmine Sommers Photo Courtesy of: Nathan HR Talent strategies in the GCC are evolving as employers seek more than transactional efficiency. Traditional outsourcing often emphasizes systems and automation first, yet companies that chart their own path toward workforce management frequently point to a philosophy that comes before technology or process. Nathan HR follows a similar trajectory by placing people and practical clarity at the heart of its service model, shaping how it delivers HR support across the region’s dynamic regulatory and operational landscape. This orientation shapes how Nathan HR works with organizati

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RTA Replaces Over 58,000 Driving Licences From 57 Countries with UAE Ones - replaces over

RTA Replaces Over 58,000 Driving Licences From 57 Countries with UAE Ones

Service Delivered Through Simplified and Flexible Procedures with Personal Attendance Required Service available through RTA’s website or via Customer Happiness Centres across Dubai Service reinforces Dubai’s position as a preferred global destination for living, working, and quality of life Dubai. Roads and Transport Authority. 20th January 2026: As part of its efforts to enhance quality of life and facilitate and simplify procedures related to foreign driving licences for residents and visitors in Dubai, Dubai’s Roads and Transport Authority (RTA) replaced 58,082 foreign driving licences during 2025. The replacements co

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Dubai Municipality leadership meets Al Warqa residents to strengthen community partnership and enhance service delivery - ...

Dubai Municipality leadership meets Al Warqa residents to strengthen community partnership and enhance service delivery

Marwan Ahmed bin Ghalita: “Serving people comes first, through proactivity, flexibility, speed of service delivery, and direct community engagement.” Residents’ feedback focused on drainage, sewerage, urban planning, housing facilitation, and environmental quality. Community input to shape the development of public parks and green spaces in line with local needs. The engagement reinforces community partnership as a core pillar of Dubai Municipality’s service model. Dubai, United Arab Emirates, 21 January 2026: Dubai Municipality’s leadership, headed by His Excellency Eng. Marwan Ahmed bin Ghalita, Director General of Dubai

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e& enterprise and Sergas team up to bring smarter, safer energy operations to life - enterprise sergas

e& enterprise and Sergas team up to bring smarter, safer energy operations to life

Abu Dhabi, UAE, 13th January 2026: e& enterprise, the digital transformation arm of global technology group e&, today announced a strategic collaboration with Sergas, a UAE-based gas system solutions provider, aimed at transforming the way energy operations are run and protected. The Memorandum of Understanding (MoU), signals a shared push toward smarter systems, stronger cybersecurity, and a better customer experience, all driven by innovation. At the core of this collaboration is a suite of integrated digital capabilities designed to elevate Sergas’ operational efficiency, security, and customer engagement. Next-Generation Security

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Emirates to launch flights to Helsinki, Finland - emirates launch

Emirates to launch flights to Helsinki, Finland

Service introduces the sole year-round direct link between Finland and the UAE, deepening the airline’s presence in the Nordics Dubai, UAE, 13 January 2026 – Emirates, the world’s largest international airline, will launch a daily flight between Helsinki and Dubai from 1 October 2026, expanding its footprint in the Nordics. The new service introduces the only year-round, direct link between Finland and the UAE, and unlocking expanded opportunities for both international leisure and corporate travellers. The service will operate with Emirates’ newest aircraft type, the A350, bringing its latest products and highly acclaimed Premium Ec

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