The Ministry of Finance Call Centre Achieves Excellence in Customer Happiness and Digital Transformation - ministry finance

The Ministry of Finance Call Centre Achieves Excellence in Customer Happiness and Digital Transformation

97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance’s call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues

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WORLDEF Dubai 2026 Concludes an Exceptional Edition That Strengthened Partnerships and Set the Vision for the Decade Ahead...

WORLDEF Dubai 2026 Concludes an Exceptional Edition That Strengthened Partnerships and Set the Vision for the Decade Ahead

The event attracted more than 18,000 visitors, 160 exhibitors, and 150 speakers from 80 countries. Days two and three featured high-level dialogues and impactful alliances Focus areas include artificial intelligence, digital payments, and cross border trade Broad international participation reinforced Dubai’s position as a global hub for digital commerce International recognition for organizational excellence and practical outcomes that enhance the sector’s future readiness Amna Lootah: A new step in consolidating Dubai’s position as a global capital for digital economy and smart trade Nart: Organizational success and wide inte

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Dubai highlights unified “Jabr” bereavement support system at World Health Expo - dubai highlights

Dubai highlights unified “Jabr” bereavement support system at World Health Expo

United Arab Emirates, Dubai, February 12, 2026: The Dubai Health Authority (DHA) is highlighting its integrated “Jabr” system at World Health Expo 2026, drawing strong international interest in the government-wide system designed to support families of the deceased through a single, coordinated service model that combines human-centred care with advanced digital infrastructure. Since the exhibition opened, the system has attracted attention from health officials, government representatives, private-sector leaders and specialists from around the world, who commended its role in strengthening cross-government coordination and simplifyi

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du and Datawave partner to deliver SING Subsea Cable System, reinforcing UAE as a critical digital gateway and data hub - ...

du and Datawave partner to deliver SING Subsea Cable System, reinforcing UAE as a critical digital gateway and data hub

New AI-ready submarine infrastructure strengthens the UAE’s position as a global data hub. Dubai, UAE, February 12, 2026: du, a leading telecom and digital services provider, and Datawave Networks Limited, a Cyprus-based independent subsea infrastructure provider, today announced their strategic partnership to land and invest in the Singapore-India-Gulf (SING) submarine cable system in the UAE. This next-generation subsea fibre optic network will deliver high-capacity, low-latency connectivity linking the Middle East, South Asia, and Southeast Asia. The SING cable system will connect six strategic locations across the region, landing in

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Pegula and Krawczyk swap forehands for fairways at Topgolf ahead of Dubai Duty Free Tennis Championships - pegula krawczyk

e& money opens a new era in financial access following Finance Company License

Dubai, 11th February 2026 – e& money today announced the beginning of a bold new era in its journey to reshape digital finance in the UAE, following the approval of a Finance Company license from the Central Bank of the UAE. This milestone marks more than an expansion of services. It signals a shift in ambition from enabling transactions to unlocking financial opportunity. Over the past years, e& money has transformed how people pay, send, and spend. Today, more than 2 million customers rely on the app for everyday payments, international remittance, and card spending making it one of the UAE’s most inclusive digital payment ecosystems wit

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Dubai Health Authority launches “HIMA” system for health inspection of vessels at maritime ports - dubai health

Dubai Health Authority launches “HIMA” system for health inspection of vessels at maritime ports

First-of-its-kind fully integrated digital system in the Middle East Dubai, United Arab Emirates, 10 February 2026: The Dubai Health Authority (DHA) today launched the border health inspection management system, “HIMA” during its participation at the World Health Expo. The system is the first-of-its-kind fully integrated digital system in the Middle East, dedicated to managing and implementing health inspection processes for vessels at maritime ports. This strategic step enhances the readiness of the public health system and reinforces Dubai’s leadership in adopting smart digital solutions to protect the community from cross-border d

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Pegula and Krawczyk swap forehands for fairways at Topgolf ahead of Dubai Duty Free Tennis Championships - pegula krawczyk

Dubai CommerCity Unveils Agenda, Speakers List for WORLDEF Dubai 2026 Forum

Set to be launched on Thursday with the participation of over 150 speakers and to attract more than 13,000 visitors over three days. Brings together digital commerce leaders to shape the future of the digital economy regionally and globally. Dubai, UAE, 10 February 2026: Dubai CommerCity, the region’s first and leading free zone dedicated exclusively to digital commerce and a joint venture between DIEZ and Wasl Properties, has unveiled the agenda and speakers list for the upcoming WORLDEF Dubai 2026 forum, the global forum specialized in digital trade. Under the patronage of His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairma

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Ministry of Finance organises eInvoicing Programme Awareness event in cooperation with the Federal Tax Authority - ministr...

Ministry of Finance organises eInvoicing Programme Awareness event in cooperation with the Federal Tax Authority

Event aims to clarify the programme’s benefits, legal and regulatory framework, implementation readiness, and registration process Younis Haji AlKhoori: The programme to drive digitalisation across the UAE by streamlining invoicing processes, enhancing tax transparency and compliance. Lowers operational costs for small and medium enterprises and improves cash flow The Ministry stresses the necessity of relying on its official channels as a trusted source of information Abu Dhabi, January 28, 2026 The Ministry of Finance (MoF) has organised an awareness-raising event as part of the eInvoicing Programme Awareness Campaign, in

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du Pay transforms financial lives with customer-centric digital solutions as real user stories showcase seamless money man...

du Pay transforms financial lives with customer-centric digital solutions as real user stories showcase seamless money management

From receiving salary in the digital wallet to sending money homepaying bills and topping up mobiles, du Pay is built to make every day financial needs faster, easier and more accessible – especially for the UAE’s diverse expat community. Dubai, UAE, 23 January 2026 – du Pay, the advanced digital financial services arm of du, is celebrating the transformative impact of its services that demonstrate how the Central Bank of UAE-regulated app is revolutionizing everyday financial management for residents across the Emirates. With the growing adoption of du Pay, customers are increasingly moving away from cash, making cash transactions largely

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e& enterprise and Sergas team up to bring smarter, safer energy operations to life - enterprise sergas

e& enterprise and Sergas team up to bring smarter, safer energy operations to life

Abu Dhabi, UAE, 13th January 2026: e& enterprise, the digital transformation arm of global technology group e&, today announced a strategic collaboration with Sergas, a UAE-based gas system solutions provider, aimed at transforming the way energy operations are run and protected. The Memorandum of Understanding (MoU), signals a shared push toward smarter systems, stronger cybersecurity, and a better customer experience, all driven by innovation. At the core of this collaboration is a suite of integrated digital capabilities designed to elevate Sergas’ operational efficiency, security, and customer engagement. Next-Generation Security

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