Kissflow, a global leader in enterprise applications , today announced that it holds the #1 position on Gartner Peer Insights based on customer reviews over the past 12 months in the category of AI-Augmented Low-Code Application Platforms. The recognition reflects the growing voice of Kissflow customers on Gartner Peer Insights, where business and technology leaders […]
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Founders often mistake enthusiasm for demand. You share an idea with friends, colleagues or potential customers and hear exactly what you were hoping for: “That’s brilliant.” “I would use that.” “You should build it.” It feels encouraging. It can also be dangerously misleading. The real question is not whether people like your idea. It is […]
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Walk into a busy salon in Dubai or a clinic in Amman and you will often find the same quiet chaos behind the front desk: appointments booked in one app, client records scattered across a notebook and a phone, payments run through a separate machine, and follow-up messages typed out by hand. For years, the […]
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A property adviser starts the morning with a portal lead, moves the conversation to WhatsApp, copies the customer into a CRM, opens a project brochure, checks availability in a developer group, searches a cloud folder for the latest payment plan and updates a commission spreadsheet. Management sees a technology stack. The adviser experiences one job […]
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Backbase has announced the acquisition of Kasisto, a pioneer in agentic AI for banking and financial services. Kasisto’s agentic platform, financial services intelligence, and New York-based team are now part of Backbase and the AI-native Banking OS. Most banks have deployed agentic AI in isolated pockets — agents that answer questions without resolving work, leaving […]
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Think iPhone owners are the happiest? Discover the Android smartphone maker that just beat Apple in the latest ACSI 2026 data.
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You might already know the best-selling tire brands, as well as the budget ones, but what about the brand customers actually love after purchase?
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Planning a big DIY project? A massive new customer satisfaction study just revealed the absolute three best hardware stores in America to spend your cash.
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Rolls-Royce abandons its 2030 all-electric pledge, citing softer customer demand and changing regulations as luxury carmakers rethink EV strategies. Read more: Rolls-Royce scraps 2030 all-electric target as demand softens
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97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance’s call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues
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