A property adviser starts the morning with a portal lead, moves the conversation to WhatsApp, copies the customer into a CRM, opens a project brochure, checks availability in a developer group, searches a cloud folder for the latest payment plan and updates a commission spreadsheet. Management sees a technology stack. The adviser experiences one job […]
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Backbase has announced the acquisition of Kasisto, a pioneer in agentic AI for banking and financial services. Kasisto’s agentic platform, financial services intelligence, and New York-based team are now part of Backbase and the AI-native Banking OS. Most banks have deployed agentic AI in isolated pockets — agents that answer questions without resolving work, leaving […]
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Think iPhone owners are the happiest? Discover the Android smartphone maker that just beat Apple in the latest ACSI 2026 data.
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You might already know the best-selling tire brands, as well as the budget ones, but what about the brand customers actually love after purchase?
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Planning a big DIY project? A massive new customer satisfaction study just revealed the absolute three best hardware stores in America to spend your cash.
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Rolls-Royce abandons its 2030 all-electric pledge, citing softer customer demand and changing regulations as luxury carmakers rethink EV strategies. Read more: Rolls-Royce scraps 2030 all-electric target as demand softens
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97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance’s call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues
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United Arab Emirates, Dubai, 11 February 2026: The Dubai Health Authority (DHA) highlighted its AI-powered “Risk Radar” system for its Customer Service Centre at World Health Expo 2026, designed to strengthen service quality monitoring and enhance customer interaction. The system operates as an analytical platform that reviews incoming calls to the Authority’s Customer Service Centre from the moment they begin. It uses artificial intelligence to help assess interaction patterns and identify cases that may require timely follow-up. It analyses a range of factors, including call quality, sentiment, tone of voice, frequency of contac
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Customers Encouraged to Use Available Smart Reporting Channels Cash exceeding AED 2 million, around 35,000 electronic devices, 3,000 documents and jewellery recovered Smart systems and operational integration accelerate lost property recovery Dubai. Roads and Transport Authority. 19th January 2026: Dubai’s Roads and Transport Authority (RTA) confirms that the Lost and Found Team at the Call Centre, operating under the Customer Happiness Department, handled 104,162 reports of lost property in taxis across the Emirate of Dubai during 2025. The reports were managed through an integrated set of approved procedures that ensure rapi
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Abu Dhabi, UAE, 13th January 2026: e& enterprise, the digital transformation arm of global technology group e&, today announced a strategic collaboration with Sergas, a UAE-based gas system solutions provider, aimed at transforming the way energy operations are run and protected. The Memorandum of Understanding (MoU), signals a shared push toward smarter systems, stronger cybersecurity, and a better customer experience, all driven by innovation. At the core of this collaboration is a suite of integrated digital capabilities designed to elevate Sergas’ operational efficiency, security, and customer engagement. Next-Generation Security
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