The Ministry of Finance Call Centre Achieves Excellence in Customer Happiness and Digital Transformation - ministry finance

The Ministry of Finance Call Centre Achieves Excellence in Customer Happiness and Digital Transformation

97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance’s call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues

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Future lab leaders compete for top prize at LabQ at WHX Labs - future leaders

Future lab leaders compete for top prize at LabQ at WHX Labs

Students from Gulf Medical University secured first place, demonstrating exceptional pathology and laboratory medicine expertise Educational Institutions from the UAE, Saudi Arabia and Qatar participated in the inter-college quiz competition WHX Labs concludes today at Dubai World Trade Centre Dubai, United Arab Emirates, 13 February 2026: Final-year laboratory science students competed at the third edition of LabQ, an inter-university quiz competition held yesterday at WHX Labs. Students from Gulf Medical University won the top prize and were praised by the panel for demonstrating exceptional knowledge in pathology and laborator

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Abrahamic Family House Welcomes Visitors with Evening Guided Tours - abrahamic family

Abrahamic Family House Welcomes Visitors with Evening Guided Tours

Abu Dhabi, UAE, 13 February 2026: In celebration of the anniversary of its inauguration and in conjunction with the approaching holy month of Ramadan, the Abrahamic Family House Centre announced the launch of a regular guided evening tour programme led by a cultural guide, aiming to provide visitors with a deeper and more enriching knowledge experience during the evening hours. The evening tours offer a comprehensive experience, spanning the Centre’s spaces of worship and dialogue, as well as the surrounding garden and its open cafés, which provide tranquil settings for reflection and social interaction following the tour. As Ramadan appro

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A Regional First: RTA Launches Centre for Institutional Readiness and Sustainable Development, Marking APQC's First Perfor...

A Regional First: RTA Launches Centre for Institutional Readiness and Sustainable Development, Marking APQC’s First Performance Excellence Centre in MENA

Dubai. Roads and Transport Authority. 11th February 2026: Dubai’s Roads and Transport Authority (RTA) has announced a historic milestone in the region’s journey toward organisational excellence with the establishment of the Institutional Readiness and Sustainable Development Centre. In a regional first, RTA has secured a strategic partnership with the American Productivity & Quality Centre (APQC), designating the world-renowned authority as the founding member of the Centre. This agreement marks the official launch of APQC’s first-ever performance excellence hub in the Middle East and North Africa (MENA), placing RTA at the forefront of

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Aster DM Healthcare unveils game changing projects set to redefine the future of healthcare for people of UAE - aster heal...

Aster DM Healthcare unveils game changing projects set to redefine the future of healthcare for people of UAE

At WHX 2026, Aster DM Healthcare – UAE’s second largest healthcare provider – announced two new hospitals in Dubai and a major expansion in Al Qusais, adding 370 new beds to current strength of 920 beds in UAE Revealed plans to launch the first and only private organ transplant centre in Sharjah and Northern Emirates, an Advanced Robotic Rehabilitation Centre in Dubai, Thrive by myAster, advanced HIS, along with AI and robotic systems Dubai, UAE – February 10, 2026: In alignment with Dubai Economic Agenda (D33), Aster DM Healthcare revealed game changing projects in the pipeline, worth an investment of AED 1 billion, aimed at maki

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Hamdan Centre for Giftedness and Innovation Students Win UAE Robotics Championship with Participation of 80 Teams - hamdan...

Hamdan Centre for Giftedness and Innovation Students Win UAE Robotics Championship with Participation of 80 Teams

Dubai, UAE, February 9, 2026 – The team of Hamdan Centre for Giftedness and Innovation, part of Hamdan Bin Rashid Al Maktoum Foundation for Medical and Educational Sciences, has been crowned champion of UAE Robotics Championship – FIRST LEGO League for 2025-2026 season, following a highly competitive national journey. This year’s championship saw broad participation from across Emirates, with more than 2,000 students taking part, making it one of the largest editions held at national level. Commenting on the achievement, Dr. Mariam Al Ghawi, Director of Hamdan Centre for Giftedness and Innovation, said: “This achievement reflects a

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Gulfood 2026 Delivers Landmark Two-Venue Success, Uniting Global Food Trade at Record Scale - gulfood delivers

Gulfood 2026 Delivers Landmark Two-Venue Success, Uniting Global Food Trade at Record Scale

Amid 11.3% CAGR growth in food security technology, Gulfood 2026 stood as a strategic engine for industry advancement as each sector spotlighted breakthrough innovations restructuring the world’s food economies DUBAI, January 27, 2026: Gulfood 2026 delivered decisively on its global mandate, transforming scale into substance through a fully integrated two-venue model that expanded access, accelerated trade and strengthened the foundations of global food security. Operating seamlessly across Dubai World Trade Centre and Dubai Exhibition Centre at Expo City Dubai, the event offered a well-connected experience that enabled effortless movement

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